Refund Terms

Welcome to CRYSTAPHOS! We value your trust and aim to offer a seamless experience for all our clients. However, we understand that there may be instances where a refund is necessary. Please read our refund policy carefully to understand your rights and obligations.

Eligibility for Refunds

Refunds may be considered under the following conditions:

• If you have experienced issues with the service/product that were not resolved promptly by CRYSTAPHOS.
• If you have not received the product/service within the specified delivery timeframe outlined during purchase.
• For digital products, if there are defects or discrepancies from the description provided at the time of purchase.

Non-Refundable Situations

Refunds are not applicable in the following scenarios:

• Change of mind after the purchase has been completed.
• Failure to provide the necessary information or documents required to process the service.
• Products that have been used, altered, or damaged post-delivery.

Process for Requesting a Refund

To request a refund, please adhere to the following steps:

• Contact our support team at [email protected] within 14 days of receiving the service/product.
• Provide your order ID, contact information, and a detailed description of the issue.
• Our team will review your request and respond within 5-7 business days.

Refund Timeline

Once your refund is approved, the process will be initiated within 10 business days. You will receive the amount via the original payment method used during the purchase.

Contact Us

If you have any questions or concerns regarding our refund policy, feel free to reach out to us at:

• Email: [email protected]
• Phone: +1 (800) 555-0199
• Address: 123 CRYSTAPHOS Lane, Suite 200, Springfield, USA

Thank you for choosing CRYSTAPHOS. We are dedicated to providing you with quality services and look forward to serving you better.